Refund & Return Policy
Effective Date: [Insert Date]
At FirstContact Gift Shop, we value your satisfaction. If you are not completely happy with your purchase, we’re here to help.
1. Return Eligibility
You may return items within 7–14 days of delivery, provided that:
- The item is unused, in its original packaging, and in the same condition as received
- You provide a valid proof of purchase (order number or receipt)
Returns requested after the return window has closed will not be accepted.
2. Non-Returnable Items
Certain items are non-returnable and non-refundable, including:
- Personalized or customized items
- Gift cards
- Digital downloads or e-gift items
- Clearance or final sale items
- Items marked “non-refundable” at the time of purchase
3. Refunds
Once your return is received and inspected:
- We will notify you via email regarding the approval or rejection of your refund
- If approved, a refund will be processed to your original method of payment within 5–10 business days
Note: Original shipping costs are non-refundable unless the return is due to our error.
4. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange your item, please contact us within 3 days of receiving it at:
[email protected]
5. Return Shipping
- Customers are responsible for paying return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items
6. Order Cancellations
Orders may be canceled within 24 hours of placement if the item has not yet shipped. Once shipped, the standard return process applies.
7. How to Start a Return
To initiate a return or refund request, please contact us at:
Email: [email protected]
Include your order number, reason for return, and any relevant photos if applicable.